Refund policy
Returns
We accept returns within 14 days of delivery for unused and unopened puzzles. To be eligible for a return:
- The item must be in its original packaging, in resellable condition.
- You’ll need to provide proof of purchase (order number or receipt).
To start a return, please email us at orders@piecewisepuzzles.com with:
- Your order number
- Reason for return
- Photos, if relevant (for damaged or defective items)
Once approved, we will provide return instructions. Return shipping costs are the responsibility of the customer.
*For international returns, original shipping fees, import taxes, duties, and brokerage fees are non-refundable. Customers are responsible for return shipping costs.
Orders refused at delivery are not eligible for a refund.
Final Sale Items
Items marked as Final Sale are sold as-is and are not eligible for returns, refunds, exchanges, replacements, or store credit.
Final Sale items are excluded from all standard return and damaged-item policies.
Please review product descriptions and your order carefully before purchasing.
Damaged, Incorrect, or Missing Pieces
If your puzzle arrives damaged or you received the wrong item:
- Contact us within 7 days of delivery
- Send photos of the damage or incorrect item
- We’ll offer a replacement or full refund
Missing a piece? Before reaching out, please double-check the box, bag, and the area around your workspace. Still can’t find it? Just send us a note, and we’re happy to help.
Refunds
Once we receive and inspect your return, we’ll notify you. If approved:
- A refund will be issued to your original payment method within 5–7 business days
- Original shipping costs are non-refundable
Questions?
Email us at orders@piecewisepuzzles.com. We’re always happy to help.